Privacy Policy

01Information we collect

FIXO takes bookings on WhatsApp, so we collect very little — there is no account to create and no form to fill in.

• Your WhatsApp number — you message us from it, so we receive it. It is how we call you back and how we recognise you on any later booking.
• Your name — as you give it in the chat, so the professional can ask for you.
• What you need done — the service you pick, the time window you choose, and anything you type or send as a voice note describing the problem.
• Your address — taken on the callback, or shared by you in the chat, so the professional can reach you.
• Your chat history with FIXO on WhatsApp, so our team can see the context of a request.
• If you fill in a form on this website: the WhatsApp number you leave for the waitlist, or the business details you submit as a partnership enquiry.
• Basic, non-identifying website analytics — which pages were visited and roughly where from. This is aggregated and is not linked to your booking.

02How we use your information

Only to run the service you asked for, and to reach you about it.

• Calling you back to understand the job and agree the price.
• Passing what a professional needs — your name, phone number, address and the description of the work — to the professional assigned to your job.
• Following up on the same WhatsApp thread if something about the job needs sorting out.
• Understanding which services are requested most, so we know what to grow.

03What we do not collect

FIXO does not ask customers for Aadhaar, PAN or any government identity document. We do not collect card or bank details — payment is made directly to the professional after the work, in cash or by UPI.

This website does not track your location. Your address reaches us only because you tell us, in the chat or on the call.

04Sharing your information

We do not sell your data, and we do not share it for advertising.

• With the professional assigned to your job — the name, number, address and job details they need to do the work. They may keep your number to coordinate the visit.
• With service providers that run parts of our system, such as our hosting provider and the WhatsApp platform itself, which processes messages under its own policy.
• Where the law requires it, or to protect the safety of a customer or a professional.

05Data security

Our systems are access-controlled and traffic to this website is encrypted in transit.

Note that WhatsApp messages are handled by WhatsApp, under Meta’s own privacy policy — that part is outside FIXO’s control.

No system is perfectly secure. If a breach ever affects your data, we will tell you.

06Data retention

We keep booking records for as long as needed to run the service and to meet legal, tax and dispute-resolution obligations.

Waitlist numbers are kept until FIXO launches in that area, or until you ask us to remove yours.

07Your rights

Message us on the same WhatsApp number, or email team@fixoservice.in, to ask what we hold about you, to correct it, or to have it deleted.

We will act on the request unless we are legally required to keep the record — for example a completed transaction.

To stop hearing from us entirely, tell us on the WhatsApp thread and we will remove your number from our lists.

08Children

FIXO is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has sent us their details, contact us and we will delete them.

09Changes to this policy

We will update this page as the service changes. The date at the top shows when it was last revised.

Questions? Write to us at team@fixoservice.in.